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The core training activity is the Tourism officer training course, which leads to a diploma certified by New Caledonia in 2008, following fine-tuning and testing work done in 2007 and 2008. This training focuses each year on operators in a North Province geographic target area, a tourist activity centre.



Field: Tourism and Leisure

The job

The tourism officer advances in the tourism field in New Caledonia by hosting, leading and organising activities or services related to tourism, either regularly or from time to time. He or she is able to speak basic English. He or she participates in developing New Caledonian tourism, implementing tourist projects through tourism-related activities in wide-ranging fields such as:

  • Tourism support activities of a sporting and/or cultural nature
  • Activities related to tourist reception, small-scale accommodation and catering

The tourism officer may be responsible for a host’s table, a small accommodation facility such as a campsite, gîte or traditional hut, and may receive tourists by offering activities for exploring culture and local daily life.
He or she may also offer and act as guide for open-air activities, such as walks, horse-riding or traditional outrigger trips, enabling the tourist to explore the natural, human and cultural environment in which the officer lives.
He or she may provide information, organise and coordinate stays and services enabling the tourist to experience traditional life while respecting the inhabitants and the natural environment.

* For some of these activities, kayaking, mountain biking, horse-riding, hiking etc., another certification may be required due to the current regulations.

The diploma

New Caledonian diploma, Level IV. This consists of the following three CPUs (certificat professionnel unitaire, a certificate of competency):
CPU1: The tourism officer designs and/or participates in developing, implementing and evaluating a tourist project.
CPU2: The tourism officer implements, conducts and leads the project, as part of a tourist activity project related to the public received.
CPU3: The tourism officer gives a presentation on his or her activity in a professional environment.

To obtain the diploma, all three CPUs must be passed. The candidate has a period of five years in the event of partial validation to complete the diploma.

Curriculum

The training is conducted over six months (from April to September), with a total of some 860 hours spent alternately in the Centre de formation professionnelle (CFP) de Touho (Touho vocational training centre) and at the location of the activity/project:

  • 14 weeks of classroom instruction (including examinations) at Touho, i.e. around 585 hours.
  • Alternating with four periods at the activity location and one period of workplace training. During the off-campus periods, the trainee receives visits from a technician from the DDEE (Direction du développement économique et de l’environnement - Department of Economic Development and the Environment) (two visits planned) and from two trainers. The workplace training takes place in a business near the trainee’s project (campsite, gîte, host’s table, cultural centre, hotels etc.)

Main points of the training course

  • Introduction to business start-up, management, tourism economics, tourist product development, ecotourism, environment, general culture (botany, heritage etc.).
  • Assertiveness, group supervision, English, hygiene, tourist reception, cuisine, decoration.
  • Guide’s speech, computers, refresher courses (French, mathematics).

Prerequisites

No study level is required; however, 3ème (halfway through secondary school) is desirable given the content of the training and certification reference systems.
Persons who are open, with good inter-personal skills, dynamic and mature, with good diction and self-control.
Work experience in the tourism field is desirable.
Strong motivation to establish a tourist project or make a project more professional PSC1 (Prévention et Secours Civiques) desirable (Attestation de Formation au Premier Secours) (first-aid certificates)
B class driving licence desirable

Training course conditions

During the period at the Touho training centre, catering and accommodation are provided by the organisation. The trainee can arrive at the centre on the Sunday evening. Allowances (attendance or transport assistance allowances) may be granted to the trainee depending on his or her situation.

Training course follow-up

All tourism officer trainees are followed up by North Province Tourism Training. The most motivated can continue their professional training with a work and language study visit to New Zealand, thanks to a scholarship from the New Zealand Consulate. Seven tourism officers have already taken advantage of this programme.

Next course

19 April – 17 September 2010 at the Anselmo Tiahi vocational training centre in Touho.

Admission:
Applications close on 17 March 2010.
Download the application file.
In 2010 the training will be specifically directed to inhabitants of Koumac, Poum and Ouégoa.

Financing:
This training is financed by the North Province and the New Caledonian Government.